Operational efficiency of the call center 1022 in COVID-19 prevention and control in the province
18/05/2022
(binhthuan.gov.vn) In
order to receive, process and respond to information on requests, questions or
reflections and recommendations of people and organizations related to Covid-19
epidemic in the province, the Department of Information and Communications has
directed and coordinated with Binh Thuan Telecom to establish a call center
(0252) 1022 for Covid-19 prevention and control in the province.
Accordingly, on
August 22, 2021, the call center 1022 officially went into operation. As a
result, since the establishment, there have been 10,036 calls to the call
center, average of 55 calls per day. Particularly in the first month of opening
(from August 22, 2021 to September 21, 2021), there were a total of 5,508 calls
to the center, average of more than 180 calls per day; In March and April 2022,
there were only nearly 30 calls/month on average. During peak periods of
epidemic in the province (implementing Directive 15, Directive 16, Directive 19
of the Prime Minister on measures for Covid-19 prevention and control), the
amount of calls to the center every day was very high, average of more than 150
calls/day.
As assessed by the
Department of Information and Communications, the Call Center (0252) 1022 has operated
effectively and satisfied the requirements and needs of people and businesses,
helping people to report and provide information on the prevention of Covid-19
epidemic.
Phạm Huệ